The issue was underlined by Pete Paphides, an author and broadcaster who sent out a tweet about his late father who died last month. After he passe
The issue was underlined by Pete Paphides, an author and broadcaster who sent out a tweet about his late father who died last month. After he passed away his son found unpaid fines of £100 rising to £170 for parking violations.
Other members of the public were quick to add their stories of being “digitally excluded” by parking apps.
Mr Paphides told Radio 4 that his father had struggled to pay for parking while attending a friend’s memorial service earlier this year.
The machine on site didn’t accept cash or a card and the only option was to use an app.
Not wanting to call an automated payment line, the elder man called his son in some distress for advice.
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Sadly his father then passed away and it was while Mr Paphides sorted through his belongings that he discovered the unpaid fines.
Mr Paphides said that the parking company “didn’t believe me” when he told them his father had died.
Regarding the response and the issue of elderly drivers’ frustration, Mr Paphides said: “In a way I’m not that surprised — these people just don’t have a voice.
“The tragic thing is, a lot of them don’t even expect to have a voice. They think they have been forgotten and no one is listening.”
Dame Esther, 81, admitted to having not paid for parking in the past due to the convoluted systems.
She said: “I have been slightly irreverent and thought, well, if they don’t care about me, I don’t care about them.
“If you’re making a demand for payment without offering any alternative or someone on the end of a phone, then if the other person is 55-plus, they should not be liable to prosecution.”
Since the start of last year, cashless council car parks have collected £257million in fines.