‘Humiliating’ Ryanair kick disabled man, 18, off flight as wheelchair would ‘ruin plane’

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‘Humiliating’ Ryanair kick disabled man, 18, off flight as wheelchair would ‘ruin plane’

Vicki said Noah, who has Duchenne muscular dystrophy, a progressive, muscle-wasting condition, had provided the measurements of his wheelchair to t

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Vicki said Noah, who has Duchenne muscular dystrophy, a progressive, muscle-wasting condition, had provided the measurements of his wheelchair to the airline before his trip and was not informed there was anything wrong with the measurements provided.

Ryanair claimed incorrect dimensions had been provided, and the wheelchair exceeded the maximum dimensions to safely load onto the aircraft.

Vicki told The Liverpool Echo, Noah had been planning the trip “for years” after being “stuck in lockdown”.

She said: “He’s always wanted to go to Rome – he loves history. It was his 18th birthday.

“He had all this money for his birthday, he was going on this little trip that he’s been planning for years stuck in lockdown and he was finally going to go.

“Lots of his friends are going on holidays now they’re 18 and Noah can’t do that. This was his little trip he was looking forward to and now it’s been taken away in such a humiliating way.”

Vicki said Noah had obtained letters from his GP and hospital ahead of travelling which explained the medical equipment he required with him on the flight which included two ventilators, a suction machine and a feeding pump.

He also completed a waiver form sent to him by Ryanair to waiver the cost of carrying this medical equipment onboard with him. 

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“At that point they’d broken the wheelchair – the control – you have to push him in it now.

“All the passengers had been sitting on the plane for an hour, they were fed up as you can imagine.

“[Staff] came onboard and said [to Noah] you’ll have to get off, we can’t get your wheelchair on.’ They had to lift him off and away in front of everyone.”

Ryanair said they had refunded the ticket as a “gesture of goodwill” but a spokesperson defended the decision to kick Noah off the flight.

They said: “In order to ensure that passengers travelling with their own electric wheelchair can be accommodated, an electric mobility device form must be completed prior to their flight.

“Unfortunately, this passenger provided incorrect dimensions for his wheelchair, which transpired to exceed the maximum dimensions to safely load onto the aircraft.

“Regrettably, this passenger was unable to fly as the wheelchair would not safely fit into the hold.

“As incorrect dimensions were provided, we were unable to pre-notify this passenger that his wheelchair would not fit.”



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