A mum has received a five figure payout after losing eight of her teeth due to constant infections despite visiting her dentist numerous times.
Maggie White visited the same dentist for over a decade and was confused as to why she was suffering from constant infections that led to her needing time of work.
Despite raising concerns numerous times, her dental clinic failed to notice two cysts causing the persistent pain.
Ms White, 42, from Solihull, West Mids, has won a £35,000 payout after an investigation into the Kings Heath Clinic found her tooth loss could have been prevented.
Ms White told BirminghamLive: “I have always taken care to look after my teeth. I don’t drink fizzy drinks and have always been conscious to maintain a healthy lifestyle which included dental care.
“However, it felt like the dental issues were never-ending. I trusted the dentists were doing the right thing as they were in the position of authority, so didn’t question how recurring issues were.”
Ms White was a regular patient at the clinic for over a decade between 2010 and 2016, attending for routine check-ups, fillings and even the occasional invasive procedure such as root canal.
But despite the appointments and attempts to keep her teeth in check, she suffered from constant infections for which she needed to take antibiotics, with the pain becoming “extremely disruptive to my life”.
“I missed weekends with my children because I was stuck in bed,” she said. “I had to take days off work [and] I couldn’t go to the gym.
“This cycle was ongoing for years – every few weeks a new pain would occur and I’d be back to the dentist. I’d be given root canal treatments and have more fillings and then be given antibiotics but nothing seemed to help ease the pain. At one point I had to attend hospital to have four teeth extracted.”
In 2017, Ms White moved to a new practice where it was revealed she had a cyst in her jaw that had never been diagnosed. This, lawyers said, had been the route of much of the pain and issues she had experienced.
Ms White said her new dentists were “horrified at the state of my mouth” and referred her to a specialist.
Since then, she has undergone six years of restorative work including the extraction of multiple teeth.
Tim Armitage, of legal firm Dental Law Partnership, said: “The distress and pain our client has experienced was completely unnecessary. If the dentists involved had provided more satisfactory treatment, her problems could have been avoided.”
The case was successfully dealt with in April 2023 when Ms White was paid £35,000 in an out-of-court settlement. Dr Dinesh Balkrishna, owner of Kings Health Dental Practice, denied liability.
A spokesperson for Kings Health Dental Practice said: “The practice would like to make it clear we do not agree with the facts as conveyed by the Dental Law Partnership. For example, Dr Balkrishna was never the patient’s treating dentist, as the Dental Law Partnership implies.
“However, because of our professional duty to protect the confidentiality of our patients, we cannot provide any further details of this patient’s treatment and management.
“This claim was resolved by way of an out-of-court settlement, with no admission of liability on the practice’s part. We take pride in providing the highest standards of treatment and care to all of our patients, and we have only ever done our best for this patient.”