A business claiming to sell toys for disabled young people is accused of ripping people off after orders never arrived to customers.
Online seller Sensory Education and sister company Cheap Disability Aids have allegedly pocketed cash and not delivered orders, leaving parents enraged.
Customers claim they have to spend months fighting to refunds, with many relying on their banks to get their cash back.
Trading Standards that they are launching a probe into the business, which is run by Mr Edwards from its HQ in Walsall near Birmingham.
Jamielee Robson says she spent five months trying to get £230 back after placing an order with the firm which she said never arrived.
And when she approached her bank for a refund, she was sent “threatening” emails from the company, “badgering” her to return the refund.
“I was raging, absolutely raging,” said Jamielee from Glasgow. “They were badgering me saying I owed them. I was having none of it. I just said you can take me to court.”
Catalina Popa also says she never received her purchase. The NHS worker from Ipswich spent £54 on things for her autistic son.
But her ‘heart sank’ when the items didn’t arrive. And when she looked online to complain, she discovered dozens of others who claim the same. She’s still trying to get a refund almost three months on.
“For the first month I was devastated but then after that I just became upset. It was like this sinking feeling that nothing was going to happen,” she said.
“Clearly this company has no conscience. It’s just profiteering off what they see as the weakest link – families with disabled children. It’s enraging.”
Sensory Education and Cheap Disability Aids have been contacted for comment.